Privacy Policy

Effective date: November 25, 2025

This Privacy Policy explains how Sage Salon ("we", "us", "our") collects, uses, discloses, and protects your personal information when you visit our website, book appointments, purchase products, or otherwise interact with us.

1. Information We Collect

We collect information that you provide directly and information collected automatically:

Information you provide

  • Contact details: name, email address, phone number, postal address.
  • Booking details: appointment date/time, stylist preference, service history, notes.
  • Payment information: payment card details or third-party payment provider token (we do not store full card numbers—see Payment below).
  • Profile data: preferences, purchase history, photos (only when you upload them for services), and communication preferences.
  • Feedback and reviews you submit.

Information collected automatically

  • Device and usage information: IP address, browser type, operating system, pages visited, referral source, and timestamps.
  • Cookies and tracking technologies (see Cookies & Tracking).

2. How We Use Your Information

We use your information for the following purposes:

  • To provide, operate, and maintain our services and website.
  • To manage appointments, process payments, and deliver products or services.
  • To communicate with you about bookings, promotions, updates, and support.
  • To personalize your experience and recommend products or services.
  • To detect, investigate, and prevent fraud or other illegal activities.
  • To comply with legal obligations and enforce our terms.

3. Legal Bases for Processing (European residents)

If you are located in the European Economic Area, we process personal data on the following legal bases:

  • Consent: when you opt in to receive marketing or newsletters.
  • Contract performance: to fulfill bookings, orders, and other contractual obligations.
  • Legal obligations: to comply with legal requirements.
  • Legitimate interests: for fraud prevention, analytics, and improving our services, provided those interests are not overridden by your rights.

4. Sharing & Disclosure

We may share your information with:

  • Service providers who support our business (payment processors, booking platforms, marketing providers, hosting providers).
  • Third-party partners when you consent or request a third-party service (for example, to complete an order from a partner supplier).
  • Law enforcement, regulators, or other parties when required by law or to protect our rights.
  • In connection with business transfers (sale, merger, reorganization), subject to confidentiality protections.

We do not sell your personal information for money. If you are a resident of a jurisdiction with a broader definition of "sale" (for example, certain U.S. states), you may have additional rights — see Your rights below.

5. Cookies & Tracking

We use cookies and similar technologies to operate our site, understand usage, and serve relevant content and advertising. You can control cookie preferences through your browser settings and any cookie consent banner provided on our website.

6. Payment

Payments are processed through trusted third-party payment processors. We may receive confirmation or limited payment information (such as a transaction identifier), but we do not store full payment card details on our servers unless explicitly stated. For details about how our payment partners handle data, please refer to their privacy policies.

7. Data Retention

We retain personal information for as long as needed to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. Retention periods vary by data type and purpose; where practical, we anonymize or delete data when it is no longer required.

8. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access the personal data we hold about you.
  • Request correction, deletion, or restriction of processing.
  • Object to processing or withdraw consent where processing is based on consent.
  • Request data portability.
  • Opt-out of certain sales/sharing (where applicable).

To exercise these rights, contact us using the details below. We may need to verify your identity before fulfilling requests.

9. Security

We implement reasonable technical and organizational measures to protect personal information. However, no internet transmission or electronic storage method is 100% secure. If you believe your data has been compromised, please contact us immediately.

10. International Transfers

Your information may be transferred to and processed in countries other than your own. Where required, we use appropriate safeguards (such as standard contractual clauses) to protect your data.

11. Children

Our services are not directed to children under the age of 16. We do not knowingly collect personal information from children without parental consent. If you believe we have collected information about a child, please contact us so we can delete it.

12. Third-Party Links

Our site may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties. Please review their privacy policies before providing personal information.

13. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will post the updated policy on our website with a revised "Effective date". Significant changes may be communicated by email or a prominent notice on our site.

14. Contact Us

If you have questions, requests, or complaints about this Privacy Policy or our data practices, please contact:

Note: This document is provided for general information only and does not constitute legal advice. Consider consulting a qualified attorney to ensure compliance with laws that apply to your business and location.